💬 Privacy Policy

Last Updated: February 19, 2026
Effective Date: February 19, 2026

1. Introduction

Welcome to the WhatsApp Business service of مركز صنعاء الطبي التشخيصي (Sanaa Medical Diagnostic Center). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data when you communicate with us through WhatsApp, and tell you about your privacy rights and how the law protects you.

This service uses the WhatsApp Cloud API provided by Meta Platforms, Inc. ("Meta"). Your use of this service is also subject to WhatsApp's Terms of Service and Meta's Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you communicate with us via WhatsApp, we may collect:

• Phone Number: Your WhatsApp phone number used to contact us
• Message Content: Text messages, images, videos, documents, voice messages, and other media you send to us
• Profile Information: Your WhatsApp display name and profile picture (if shared by WhatsApp)
• Conversation Data: Date, time, and metadata related to your messages

2.2 Information Collected Automatically

When you interact with our WhatsApp service, we automatically collect:

• Message Delivery Status: Read receipts, delivery confirmations
• Technical Data: Message IDs, timestamps, and webhook event data
• Device Information: Limited device type information provided by WhatsApp

2.3 Information We Do NOT Collect

• We do not access your WhatsApp contact list
• We do not track your location unless you explicitly share it
• We do not access your device's camera, microphone, or storage without your permission
• We do not read your messages with other contacts

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Primary Purposes

• Service Delivery: To respond to your medical inquiries, appointment bookings, and provide customer support
• Communication: To send you test results, updates, and service-related notifications
• Transaction Processing: To process bookings or other business transactions
• Customer Support: To troubleshoot issues and improve our service quality

3.2 Secondary Purposes

• Service Improvement: To analyze usage patterns and improve our service
• Security: To detect, prevent, and address technical issues or fraudulent activity
• Legal Compliance: To comply with applicable healthcare laws and regulations

4. Data Storage and Retention

4.1 Where We Store Your Data

Your message data is temporarily processed through WhatsApp's infrastructure (operated by Meta) and may be stored on our secure servers. We implement appropriate technical and organizational measures to protect your data.

4.2 How Long We Keep Your Data

• Active Conversations: We retain message history for the duration of active conversations
• Historical Records: We may retain conversation history for up to 90 days for customer service and quality purposes
• Transaction Records: Business transaction records may be retained for up to 7 years for legal and accounting purposes
• Deletion: After the retention period, your data is permanently deleted from our systems

4.3 Data Security

We implement industry-standard security measures including:

• End-to-end encryption provided by WhatsApp
• Secure server infrastructure with SSL/TLS encryption
• Access controls and authentication mechanisms

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with:

• Meta/WhatsApp: As required to deliver messages through the WhatsApp platform
• Cloud Service Providers: For secure data hosting and infrastructure

5.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations, court orders, or government requests
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property

5.4 What We Do NOT Do

• We do NOT sell your personal information to third parties
• We do NOT share your medical data with advertisers
• We do NOT use your data for marketing purposes without your explicit consent

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Right to Access & Rectification

You have the right to request copies of your personal data that we hold, and request correction of inaccurate data.

6.2 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data, subject to legal retention requirements.

6.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within 30 days.

7. WhatsApp-Specific Information

7.1 WhatsApp's Privacy Policy

Our service uses the WhatsApp Business Platform. Your communications are subject to WhatsApp's end-to-end encryption and WhatsApp's Privacy Policy. Learn more at: https://www.whatsapp.com/legal/privacy-policy

7.2 Meta's Data Processing

Meta processes certain data as part of providing the WhatsApp Cloud API service. This includes message metadata for delivery and service operation. For more information, visit Meta's Business Tools Terms.

8. Consent

By using our WhatsApp Business service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.