📋 Terms of Service
مركز صنعاء الطبي التشخيصي
(Sanaa Medical Diagnostic Center)
Last Updated: February 19, 2026
Effective Date: February 19, 2026
Important: Please read these Terms of Service carefully before using the WhatsApp Business service of مركز صنعاء الطبي التشخيصي. By using our service, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing or using our WhatsApp Business service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and مركز صنعاء الطبي التشخيصي (Sanaa Medical Diagnostic Center) ("we," "us," or "our").
2. WhatsApp Terms Apply
Our Service uses WhatsApp's Business Platform. Your use is also subject to:
3. Service Description
Our Service enables you to communicate with our medical center through WhatsApp. Services may include:
- Medical inquiries and customer support
- Appointment scheduling and test bookings
- Receiving test results and medical reports
- General clinic information and updates
- Notifications and alerts
4. Eligibility
To use our Service, you must:
- Be at least 13 years old (or 16 in the European Economic Area)
- Have a valid WhatsApp account
- Agree to these Terms and our Privacy Policy
- Comply with all applicable laws and regulations
- Not be prohibited from using the Service under applicable law
5. User Responsibilities
5.1 Acceptable Use
You agree to use the Service only for lawful purposes. You agree NOT to:
- Send spam, unsolicited messages, or bulk messages
- Harass, abuse, or harm other users or our medical staff
- Impersonate any person or entity
- Send viruses, malware, or harmful code
- Violate any laws or regulations
- Infringe on intellectual property rights
- Collect or harvest data without authorization
- Interfere with the Service's operation
- Share false or misleading information
- Use automated systems or bots without permission
5.2 Your Account
- You are responsible for maintaining the security of your WhatsApp account
- You must provide accurate and current information regarding your medical inquiries
- You must NOT share your account credentials
- You are responsible for all activities under your account
6. Our Rights and Responsibilities
6.1 Service Availability
We strive to provide reliable service, but we do not guarantee:
- Uninterrupted or error-free service
- 24/7 availability (Responses are typically during our working hours)
- Instant responses to all messages
- Compatibility with all devices or WhatsApp versions
6.2 Service Modifications
We reserve the right to:
- Modify, suspend, or discontinue the Service at any time
- Change features, functionality, or availability
- Update these Terms with reasonable notice
- Refuse service to anyone for any lawful reason
7. Prohibited Content
⚠️ Prohibited Content Includes:
- Illegal content or activities
- Hate speech, discrimination, or harassment
- Violent or graphic content
- Adult or sexually explicit material
- Copyrighted material without authorization
- Fraudulent or deceptive content
- Personal information of others without consent
- Malware, viruses, or harmful software
- Content that violates WhatsApp's policies
8. Privacy and Data Protection
Your privacy is important to us, especially regarding your health information. Our collection, use, and protection of your personal and medical data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Disclaimers and Limitations
9.1 Medical Disclaimer
Communications through this WhatsApp Service do not replace professional medical advice, diagnosis, or direct consultation with a doctor. In case of a medical emergency, please visit the nearest hospital immediately.
9.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages resulting from service interruptions
10. Governing Law
These Terms are governed by the laws of Yemen, without regard to conflict of law principles. Legal actions must be brought in the courts of Yemen.
11. Changes to Terms
We may update these Terms from time to time. When we do:
- We will update the "Last Updated" date
- Continued use after changes means you accept the new Terms
- If you don't agree, stop using the Service
12. Acknowledgment
BY USING OUR WHATSAPP BUSINESS SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTOOD THEM, AND AGREE TO BE BOUND BY THEM.